Question 1

When can I place my order?

Accepted Answer

Our website is available to place an order from 24 hours a day, thanks  to the internet. Telephone calls and texts are accepted from 8am-5pm MST  Monday through Friday.

Question 2

Can I change my order after it has been placed?

Accepted Answer

Of course. If you need to change an order, please contact us via e-mail at amy@bluebirdsunvalley.com or  call/text us at 208-450-9208 with the items you would like to add or  delete. As long as the order hasn’t been shopped yet, we can make it  happen.

Question 3

How do I cancel my order?

Accepted Answer

We understand plans can change and are happy to accommodate shifting  dynamics. To cancel an order, please immediately e-mail us at amy@bluebirdsunvalley.com or call us at 208-450-9208 stating your full name and date of arrival, along with the bad news. 
  
There is no cost to cancel an order, although... the cost of any  groceries unable to be returned will be charged to the customer.

Question 4

What if an item is out-of-stock at the store?

Accepted Answer

We make every effort to acquire all of the items on your list. However,  there are times when some items are unavailable. We will then try to  substitute that item with a comparable product. Most of the time, you  will be happy.

Question 5

What if I am missing an item?

Accepted Answer

Please contact us immediately if you see an item is missing from your  order. We will locate the item and get it over to you as soon as  possible. We double check all orders during the shopping and packing  stage before delivery.

Question 6

What days and times do you deliver?

Accepted Answer

We shop and deliver Monday through Saturday 9am-6pm. We make every effort  to complete our deliveries before you arrive to your accommodations. If  we cannot gain entry into your place of lodging through the property  management company, we will either leave your items at your front door  or contact you asap to arrange a specific time.

Question 7

Do you sell or trade my personal information?

Accepted Answer

Your personal information is safe with us. It is not given, sold, or traded to anyone else.

Question 8

Are my orders secure?

Accepted Answer

Yes. Your personal security is our main concern.

Question 9

Do you have a minimum order amount?

Accepted Answer

Yes, the minimum amount in purchases is $100.

Frequently Asked Questions